Technical Support Engineer

Application deadline date has been passed for this Job.
SELECTIUM
  • Date de publication 17 avril 2019
  • Applications 0
  • Vues 451
Aperçu de l'emploi

What you need to know about the job

Primary Location:

Morocco, Casablanca

Job Category:

Services

Schedule:

Full time

 

 

The primary responsibility of the Technical Support Engineer isto manage customer’s service requests to a satisfactory resolution. The work isessentially in the areas of server platforms and operating systems. Uponreceiving a service request, the Engineer comes to a solution through remotediagnosis, documentation and/or knowledge databases within agreed timeframes.The Engineer also acts as a customer’s technical advocate and buildspartnership relations in order to understand the customer’s IT environment andoperational processes.

The engineer participates also in projects hardwareimplementation and configuration, supported regional team leader in achievingshared goals, supported sales and marketing functions in shows/exhibitions.

Responsibilities:

Timely respond tocustomer’s service requests: manage support cases, provide information &troubleshoot to solve customer issues according to SLAs

Manage customerexpectations by taking into consideration the service entitlement and identifycustomer’s problems

Keep customersinformed, set and follow commitments, keep precise case documentation and caseownership

Provide proactiveIT recommendations

Participate indelivering IT services to customers

Elevate and/orescalate cases to next levels when needed

Manage multipletasks simultaneously with minimum supervision

Active andself-paced improvement of technical and business acumen

Education andExperience Required:

Higher technicaleducation

1-3 year experiencein relevant technologies

Relevant industrycertifications

Knowledge andSkills:

Experience introubleshooting in a technical environment

Good knowledge ofOS (RHEL/SLES/HPE-UX/Windows) and hypervisors

Servers/LAN/SAN(basic knowledge or higher)

Strong verbal andwritten communications skills

Good command ofEnglish, French & Arabic

Team player

Détail d'emploi
  • Tranche de salaireNon Définie
  • CarrièreDirecteur
  • Expérience3 ans
  • SexeM / F
  • INDUSTRIEInformatique
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