Aperçu de l'emploi
- Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
- Driving Change management , approvals, monitoring of effective change execution
- Acts a single point of Technical contact during Technical Escalation Management
- Able to Perform Audits on Customer and recommend the Best Practices.
- Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
- Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
- Understanding customer requirement and conducting POC \ Demos for new customers and solutions.
- Experience in Risk Analysis, Mitigation, Migration and Transformation.
- Mentoring & training to team competency enhancement
- Support Business Based on Organisation requirement.
- Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Profil recherché :
You have proficiency and total hands on experience (3-5 yrs.) Certification will be added advantage. At least 2-3 years of hands on experience on below technologies.PowerShell, Active Directory – Groups Object Management – GPOs – Azure Active Directory/ AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server / Windows.
- Server / SharePoint / Skype for Business / Knowledge on Hybrid Environment(Exchange – Office 365)
- Basic/Intermediate network knowledge
- Basic/Intermediate security best practices knowledge
QualificationBAC + 5 et plus